Working with WABA templates in Salesbot

Salesbot allows you to automate the sending of WABA templates, for example, when a lead moves to a new stage in the pipeline. Additionally, the bot can initiate conversations with clients and process incoming messages.

To add a WABA template to the bot, you need to provide the corresponding template code.

To do this, you need to go to your Gupshup personal account, select the necessary template, and copy its ID:

Depending on whether there are variables, we take the necessary template and substitute the Template ID into it, as shown here:
- {"@template": "8ac94106-a15d-4d4d-8670-3de7186a"}
- "params":["[***]"] если есть переменные, добавляем необходимое количество
- {"@template": "8ac94106-a15d-4d4d-8670-3de7186a", "params":["[***]"]}
- {"@template": "8ac94106-a15d-4d4d-8670-3de7186a", "params":["[***]","[***]"]}
- {"@template": "8ac94106-a15d-4d4d-8670-3de7186a", "params":["[***]","[***]","[***]"]}

Next, go to the pipeline settings and select the stage where you will create a trigger:

Select SalesBot:

Create a new bot:

Select Send message and insert the necessary variable:

For your convenience, to display the sent template in the CRM (the client receives only the template you configured), you can add the template text to the Salesbot settings; this text will be visible only to you. Next, configure the Salesbot according to your tasks — in this case, based on the client's response option: